How To's & Info
Its easy! In fact, I bet you could do it faster than your climbing partner can build that anchor. Just go here and use our Instruction/Safety sheet to help you out.
This is a very personal question, which requires each person to find what works best for them. The KARRY KRAB was developed for organizing and streamlining ice screws on those tough ice routes. We are learning from users that they have used them for racking both passive and active traditional gear too! We've created a video which shows some ways to help you begin your journey with your KARRY KRAB. We do suggest that you experiment with this and let your climbing experience grow with the KARRY KRAB. We believe it will enhance your climbing and ability.
At this time we only have the black color KARRY KRAB, and the orange color KRAB KEEPER.
The KARRY KRAB is not meant to be used as a life safety device, or as PPE. Please do not use this device as a life safety climbing product. We have had multiple units tested, and it can withstand up to 4kN's of static force. Although that is quite high for a product meant to hold climbing gear, we would not trust our life on this. Even in a pinch.
Ordering
We've made it super simple! Just go to our "Shop KARRY KRAB" page to place your online order. With Shopify's simple and secure ordering process, you can have your KARRY KRAB in no time.
Yes. We currently ship to all 50 states in the United States.
At this time we don't sell to European countries. However, we are actively looking into making KARRY KRAB available to European countries in early 2023! The best way to stay in the know is to sign up for our Newsletter. We will be updating everyone as more information arrives.
We believe the KARRY KRAB can enhance the climbing experience by allowing for a quick, efficient, and organized access to one’s gear. We would love to get the KARRY KRAB in the hands of all outdoor climbers as quickly as possible. To be one of the first to know if it is available in your local outfitter, sign up for our newsletter.
We are actively reviewing outfitters throughout the United States.If you are interested in carrying the KARRY KRAB in your location, reach out to sales@karrykrab.com.
We offer a 5% discount to all active and retired members of the armed forces. We also offer the same 5% discount to those of you working in the EMS and Healthcare industries. This includes police, fire, emergency medical services, nurses, doctors, and all support administration personnel in these industries too! If you fit into any of these professions, please email us at sales@karrykrab.com, and we will assist you getting your order processed.
We often run promotional sales on our products. To stay informed, we suggest you sign up for our newsletter to take advantage of those as they become available.
We do allow for orders to be processed for out of stock items. Once the items are back in stock, we ship the orders in the order in which they were received. Typically out of stock items can take up to 8 weeks to be delivered due to the logistical procedures. We ask that you be as patient as possible, while we work to fill all orders. If you are unsatisfied with the delivery time of your purchase, please notify us at sales@karrykrab.com, and we will be happy to refund your full purchase. Although, we believe that the KARRY KRAB is worth the wait!
If you are a retail outfitter, or just want to become a dealer and carry our products, please reach out to us directly at sales@karrykrab.com, and we will be happy to discuss this with you.
Shipping
All orders over $50 will get free standard shipping (you can choose the option to pay for faster shipping). For orders under $50, shipping will be calculated during checkout, with the option to choose how quickly you want your KARRY KRAB to arrive.
We currently do not ship to U.S. Territories or APO/FPO or PO
Box destinations.
We are very sorry, however at this time we do not offer the ability to ship your items using your shipping account.
We aim to process all orders within 24 hours of receipt, Monday thru Friday. We do not ship on Federal Holidays.
We are a very small business and ask for your patience as we grow. There may be times there will be a slight delay in shipment of your order due to backorder or staffing. Please know that we believe your satisfaction is paramount to the success of our business, and without the support of our customers, we cannot be successful.
Standard shipping will take 3-5 business days once processed to reach its destination. If you selected a faster shipping method, it would likely arrive sooner.
Once a purchase leaves our facility, we are unable to change the shipping method or speed. We suggest you take processing time and shipping time into account when selecting your shipping method. Once your order has been processed, you will receive a notification via email or mobile device with the tracking number and any other pertinent information regarding the shipment of your order. If you have any questions, please feel free to reach out to us at any time.
Although we do our best to ensure a timely delivery of your purchase, delays do happen due to a variety of reasons. Bad weather, traffic, incorrect addresses, and overwhelmed shipping facilities during the holidays are a few reasons. You can follow your shipment through the tracking number sent to your email or mobile device once your order is processed. If you have any other questions, please feel free to reach out at any time, and we will try to accommodate you as much as we can .
No problem! We will be happy to replace your purchase straight away. Simple reach out to us at sales@karrykrab.com, and we'll assist you in getting your replacement(s) as quickly as possible.
Returns & Warranty
If your order has not shipped, please reach out to us at sales@karrykrab.com and we can assist you in cancelling your order. Although, we hope you reconsider!
We're sad that you want to return your KARRY KRAB, but understand if it's just not for you. If you have had an unpleasant experience with the ordering process, or the product itself, please reach out to us at info@karrykrab.com and let us know.
Please visit our return policy page to learn all about how you can return your purchase.
We will warranty your KARRY KRAB and KRAB KEEPER one year from the date of purchase, and only to the original retail buyer, that your KARRY KRAB or KRAB KEEPER are free from defects in material and workmanship. If the buyer discovers a covered defect, the buyer should return their item to the place of purchase. In the event that this is not possible, please email us at info@karrykrab.com to submit a warranty claim. The Product will be repaired or replaced at our discretion. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.
Updated 08.29.22
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